COMPLAINTS BOOK
In accordance with the provisions of the Consumer Protection and Defense Code, we have a Complaints Book available for your use.
Company details:
Company name: BIOTECH CARE E.I.R.L.
RUC: 20609157322
Address: MZA. B LOTE. 31 URB. TAHUAYCANI AREQUIPA – AREQUIPA – SACHACA
IMPORTANT
* Filing a complaint does not prevent you from pursuing other means of dispute resolution, nor is it a prerequisite for filing a complaint with Indecopi.
* Without prejudice to the right of consumers to take appropriate action before the competent authorities, suppliers are obliged to address complaints submitted by their consumers and respond to them within a period of no more than fifteen (15) business days, which cannot be extended.
Please note that the personal data you provide on this form will be used for the purpose of managing and responding to complaints, keeping a record of them, and complying with consumer protection regulations.